The site address is: https://rouchotasapartments.com. All personal information collected on this site is strictly confidential and will not be used for any other purpose nor will we make it available to third parties.
On this site it is possible to book accommodation by inquiring from the reservation form located on each type of accommodation offered. When you select all the fields, you will have an accurate calculation according to the seasons and the total amount to be paid.
The reservation will be made by checking the availability of the accommodation for which you have sent an inquiry. Our reply will arrive to the email you provided in the same form as to whether the date you selected and the type of accommodation unit are available or not. If the selected accommodation unit is available, you will receive a link to pay for the reservation with a payment card through our website. If the desired accommodation unit is occupied, you will receive a notification of available capacity with a note.
The answer to your inquiry will be sent as soon as possible in the period from 08h-22h. From sending our answer, you have 12 hours to pay for the reservation with a payment card via the received payment link. Until the expiration of those 12 hours, the accommodation will be temporarily reserved, and then the reservation will be automatically deleted if no payment is made. Payment of the reservation is 30% of the total amount. You will be clearly shown the “reservation field” after the requested typed data.
The guest can cancel free of charge until 60 days before arrival. The guest will be charged 50% of the total price if they cancel 30 days before arrival. After that period, cancellation is non-refandable,
If the guest doesn’t show up, they will be charged the total price of the reservation. Cancellations are made by e-mail or by calling the number given in the contacts.
Method of data collection and use
Data warehousing and storage
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The moment of acceptance of the reservation
After ordering, you will be notified of the status of your reservation via the email you provided during the booking process. The order was accepted by Rouchotas Apartments only after we send you a confirmation of acceptance by email.
Methods of payment Payment for products on our online store can be made in one of the following ways: payment cards: VISA, MasterCard, Maestro, American Express, Diners, that support payment over the Internet. Payment by card is realized in cooperation with ALPHA BANK Greece and is done in a secure and certified way through Nexi e-Commerce of Nexi Payments Greece S.A., by simply entering data from the payment card. After entering the card information and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for other purposes. The transaction will be completed and the amount deducted from your account only when the reservation is confirmed. In the event that payment is not completed, or the amount is not deducted from the account within 14 days of accepting your order, that order will be canceled and deleted. After the expiration of the 14-day period, the money reserved on your account will be released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them. Check with the bank that issued your card to see if your card supports online payments.
When you paying by cards and entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols, using the latest methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is payment card information available to the merchant. 3D Secure protection for all merchants and customers – Nexi e-Commerce, uses the highest global standards of data protection and privacy. Customer payment card numbers are not stored on the merchant’s system and the registration itself is protected by SSL data encryption. PCI Standards protect sensitive cardholder data throughout the payment process: from the moment of entering data at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, and the subsequent storage of such data.
Registration of payment methods
When the customer’s card data is tokinaized at his request or by the merchant’s decision (stored in a certified manner for later use), this data is stored on the certified servers. Thus tokenized card data is transmitted in a completely secure and certified manner. At no time does the merchant have access to card number data and other sensitive data, but he receives a reference number (token) which only he can use in accordance with the conditions agreed with the customer. The customer has the option of deregistering a previously registered card, as well as changing the details of a previously tokenized card.
In the case of a refund to a customer who has previously paid for one of the payment cards, in part or in full, regardless of the reason for the refund, this refund is made exclusively through the same VISA, MasterCard, Maestro, American Express, Diners, card used for payment. This means that our bank will, at our request, refund the card to the cardholders account. The right to withdraw from the contract, the rights and obligations of the buyer and the seller The law in the case of distance selling establishes the right of the buyer, who is considered a consumer within 3 days from the day his booking was confirmed. When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing. The form / Declaration of withdrawal from the contract has legal effect from the day it is sent to the trader. In case of withdrawal from the contract, the consumer is entitled to a refund of 70% of the money.
All payments made using the card are processed through the electronic payment platform of “Nexi e-Commerce” of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Όλες οι πληρωμές που πραγματοποιούνται με χρήση κάρτας διεκπεραιώνονται μέσω της πλατφόρμας ηλεκτρονικών πληρωμών της «Nexi e-Commerce» της Nexi Payments Greece S.A. και χρησιμοποιεί κρυπτογράφηση πρωτοκόλλου κρυπτογράφησης TLS 1.2 με 128-bit (Secure Sockets Layer – SSL). Η κρυπτογράφηση είναι ένας τρόπος κωδικοποίησης της πληροφορίας μέχρι να φτάσει στον παραλήπτη της, ο οποίος θα μπορεί να τις αποκωδικοποιήσει χρησιμοποιώντας το κατάλληλο κλειδί.